ZORVEXINO™ | Store Operator: Shenzhen Pengshang Import & Export Trading Co., Ltd. | Legal Representative: Liang Qingjian
Address: Room 2810A, Baotai Building, 182 Design Park, No. 182 Bulan Road, Shanglilang Community, Nanwan Subdistrict, Longgang District, Shenzhen | Email: service@zorvexino.com
Privacy Policy
This Privacy Policy explains how ZORVEXINO™ collects, uses, stores, and protects information when users visit our website, browse our products, contact customer support, or interact with store services.
We believe privacy information should be readable and practical. This policy is therefore written to explain our information-handling approach in a direct and structured way.
1. Information We May Collect
Depending on how you use the website, we may collect:
a. Contact Information
This may include your name, email address, phone number, and shipping address when provided to us.
b. Order and Service Information
This may include product selections, order-related references, delivery-related details, service records, and return-related communications.
c. Device and Usage Information
Certain website interaction data may be collected automatically, such as browser type, device type, time zone, IP-related session information, browsing behavior, and page interaction patterns.
d. Communication Content
If you contact us, we may retain the content of your message, attachments, and related case records in order to provide support and maintain service continuity.
2. How We Use Information
We may use information for purposes such as:
- Operating the website
- Providing customer support
- Handling order-related communications
- Arranging shipment-related support
- Reviewing return and after-sales requests
- Improving website performance and usability
- Maintaining internal records
- Preventing misuse or technical disruption
- Meeting legal or regulatory obligations
3. How Information May Be Shared
We do not share personal information without a legitimate business reason. Information may be shared where reasonably necessary with:
- Logistics and delivery providers
- Technical service providers
- Website support or operational partners
- Professional advisers
- Authorities or regulators where required by law
Any sharing is limited to what is reasonably necessary for store operation, service handling, or legal compliance.
4. Cookies and Similar Tools
Our website may use cookies or related technologies to support site functionality, understand usage patterns, maintain preferences, and improve performance. These tools help us understand how visitors use the website and how the browsing experience may be improved.
Users may manage certain cookie settings through their browser. Disabling some functions may affect parts of the website experience.
5. Data Retention
We keep information only for as long as reasonably necessary to operate the store, provide support, handle disputes, maintain records, or comply with applicable obligations. When information is no longer needed for these purposes, we take reasonable steps to remove, limit, or securely manage it.
6. Data Protection Measures
We use reasonable administrative, technical, and organizational measures to help protect information against unauthorized access, loss, misuse, disclosure, or alteration. No online environment can be fully guaranteed to be risk-free, but we take reasonable steps to support secure store operation.
7. User Rights and Requests
Depending on applicable law and your location, you may have rights regarding your personal information, including rights to request access, correction, or deletion in certain circumstances.
If you wish to submit a privacy-related request, please contact:
service@zorvexino.com
We may need to verify identity or request additional details before completing a privacy-related request.
8. Children’s Information
Our website is intended for a general audience and is not knowingly directed toward children in a way that would require special collection practices. If you believe information relating to a child has been submitted improperly, please contact us so we can review the matter.
9. External Services
Some features of the website may involve third-party service providers or technical platforms. We are not responsible for the privacy practices of third-party services outside our direct control. Users should review third-party terms where relevant.
10. International Processing Context
Because website services, delivery coordination, technical tools, and operational support may involve providers in more than one location, information may be processed across different operational environments where reasonably necessary for store functioning.
11. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in store operation, website structure, legal requirements, or technical processes. The updated version becomes effective when posted on this page.
12. Contact Information
For privacy-related questions, please contact:
ZORVEXINO™
Shenzhen Pengshang Import & Export Trading Co., Ltd.
Legal Representative: Liang Qingjian
Address: Room 2810A, Baotai Building, 182 Design Park, No. 182 Bulan Road, Shanglilang Community, Nanwan Subdistrict, Longgang District, Shenzhen
Email: service@zorvexino.com