ZORVEXINO™ / PUBLISHED INFORMATION

RETURN POLICY

Store information and the current published document, organized for clear reading.

Document / return-policyStatus / Published store information

ZORVEXINO™ | Store Operator: Shenzhen Pengshang Import & Export Trading Co., Ltd. | Legal Representative: Liang Qingjian
Address: Room 2810A, Baotai Building, 182 Design Park, No. 182 Bulan Road, Shanglilang Community, Nanwan Subdistrict, Longgang District, Shenzhen | Email: service@zorvexino.com

Return Policy

This Return Policy explains how ZORVEXINO™ reviews and handles return requests. Our intention is to provide a process that is transparent, practical, and understandable for customers using our store.

1. Return Request Period

Return requests may be submitted within 30 days from the date of delivery.

Requests made after the 30-day period may not be accepted unless otherwise required by applicable law or approved under a special review.

2. Situations That May Qualify for Review

A return request may be reviewed in situations such as:

  • The item arrived damaged
  • The item appears defective when received
  • The wrong item was delivered
  • The item was incomplete on arrival
  • The item is materially inconsistent with the ordered product
  • The customer requests a return within the valid return period and the item remains in acceptable return condition

3. General Return Conditions

To support a return review, we may ask that:

  • The request is submitted within 30 days
  • The item is kept in reasonable condition
  • The item has not been intentionally altered or damaged
  • The item includes original parts or accessories where applicable
  • The customer provides clear supporting information

Where relevant, supporting information may include:

  • Photos of the product
  • Photos of the external packaging
  • Photos of labels or identifying details
  • A short written description of the issue

4. Situations That May Limit or Prevent Return Approval

A return request may be declined if:

  • The request is outside the 30-day return period
  • The item shows clear signs of misuse or non-standard damage
  • Important item components are missing without explanation
  • The case information provided is insufficient for review
  • The item was not obtained through the official store channel
  • The condition of the item is materially inconsistent with the return request description

This section does not override rights that may apply under mandatory law.

5. How to Submit a Return Request

To request a return, please contact:
service@zorvexino.com

Please include:

  • Your full name
  • Your order reference, if available
  • Product name
  • Delivery date, if known
  • Reason for the return request
  • Supporting photos, where relevant

6. Review Timeline

We aim to begin handling return and after-sales cases within 3 business days.

After review, we may:

  • Approve the request
  • Ask for additional information
  • Provide a suitable service path based on the case
  • Decline the request if it does not meet return conditions

Please do not send an item back without receiving return guidance from our team.

7. Return Instructions

If a return is approved, we will provide the next steps. These may include:

  • Return guidance
  • Handling instructions
  • Reference details for identification
  • Additional information needed to support completion of the return

Customers should follow the instructions provided in order to reduce processing delays.

8. Refund Completion Standard

For approved return cases, refund completion is generally arranged within 7–10 business days after final approval and any necessary review steps are completed.

Timing may vary based on technical processing conditions or the operating environment.

9. Returned Item Condition

Returned items should be packed with reasonable care and should reflect the condition described in the return request. Where possible, items should include:

  • Main product unit
  • Included accessories
  • Supporting components
  • Original packaging, where reasonably available

10. Good-Faith Use of the Return Process

This policy is intended to support genuine customer service situations. Repeated misuse of the return process, false claims, or incomplete reporting may affect future review outcomes.

11. Contact Information

For return-related questions, please contact:

ZORVEXINO™
Shenzhen Pengshang Import & Export Trading Co., Ltd.
Legal Representative: Liang Qingjian
Address: Room 2810A, Baotai Building, 182 Design Park, No. 182 Bulan Road, Shanglilang Community, Nanwan Subdistrict, Longgang District, Shenzhen
Email: service@zorvexino.com